Return Policy

If you buy furniture online from UK Furniture, you can usually cancel within 14 days of receiving your order for a full refund, unless an exclusion applies (such as certain made-to-order or personalised items).

• Tell us within 14 days that you want to cancel.
• Return items in saleable condition where possible, with all parts and packaging.
• Unless the item is faulty or we made an error, return costs may be your responsibility.

If your furniture item arrives faulty, damaged, incomplete, or not as described, contact us as soon as possible with your order number and clear photos. We will arrange an appropriate remedy in line with your legal rights.

• Repair or replacement where suitable.
• Price reduction where appropriate.
• Full or partial refund if repair/replacement is not possible or fails.

Some products may be excluded from change-of-mind returns where permitted by law, for example made-to-order, customised, or hygiene-sensitive goods once unsealed.

Any product-specific exclusions are shown on the product page, checkout, or order confirmation.

To help us process returns quickly, please ensure:

• The product is returned with all components, fittings, manuals and accessories.
• The item is protected for transit (original packaging is preferred where available).
• You include your order details so we can match the return correctly.

For valid cancellations, we process refunds promptly after returned goods are received and checked, or after receiving acceptable evidence of return where appropriate.

Refunds are made to the original payment method. Banking/provider processing times may vary.

For large furniture, collection may be arranged by our team or delivery partners. Charges may apply for non-fault returns, but no collection/return charge applies where goods are faulty or we delivered incorrectly.

Where stock is available, we may offer an exchange as a faster alternative to return-and-reorder. If prices differ, any balance will be charged or refunded accordingly.

Contact us with:

• Order number and purchase date.
• Your full name and contact details.
• Reason for return (and photos/videos if reporting a fault).

Our customer support team will confirm return eligibility, next steps, and collection or drop-off instructions for your UK furniture order.

For questions about this document or your data and orders, contact us at Ukfurniture1000@gmail.com, by phone on +44 7551 137162, or via WhatsApp from our website footer.